Applecare Help Desk Support Agreement

Covers up to 10 incidents at the company level and provides a four-hour response to high-priority issues (server failure), 12 hours a day, 7 days a week (12/7).3 Support for unused incidents expires after one year. Whether you`re providing the iPhone in your business or supporting Mac computers in your organization, AppleCare Help Desk support provides the backup know-how your employees need on the front line of technology. Compared to OETC`s AppleCare Alliance, these options have a high anticipated cost and a high price per contact. OETC`s AppleCare Alliance allows a member to acquire a single technical support contact at a low price per contact. Institutions can acquire more than one contact, even at the lowest price per contact. With OETC AppleCare Alliance, institutions pay only for what they need and get a purchase price advantage at the consortium level. You can save more than $33,000 by purchasing the exclusive AppleCare OS support plan at THE Alliance level of OETC. Member institutions can acquire any number of technical assistance contacts for their institution, at no minimum and at a low price per contact. Each AppleCare OS support plan includes support from AppleCare Help Desk, an annual technical support plan that covers an unlimited number of support incidents for installing, booting and using the software. hardware and software diagnostics and troubleshooting; and isolation for Apple-based solutions.

AppleCare Help Desk support covers an unlimited number of support incidents for hardware and software diagnostics and troubleshooting and problem isolation for Apple-based solutions, including graphical user interface support for macOS server network configuration and server management. You can even get help for Apple Business Manager or Apple School Manager if you call. Additional Apple devices or Mac computers don`t increase the cost of your AppleCare Help Desk support contract to simplify budgeting. Covered products include:2 AppleCare OS support plans provide support for incidents at the enterprise level, defined as support for integration into heterogeneous environments; The components of the system Configuration and network management Professional software applications web applications and services; And technical problems requiring the use of control line tools for the solution.1 AppleCare Help Desk-Support Apple offers one year of unlimited apple Help Desk technical support for up to two specific contacts. This plan includes the installation, start-up and use of software. Hardware and software diagnostics and troubleshooting as well as problem insulation for Apple-based solutions. This plan provides preferential access to Apple`s senior technical support staff by phone 12 hours a day, 7 days a week, so you can manage resources more efficiently, improve response time and reduce the cost of training. The plan provides one-year coverage for two technical contacts designated by your organization.

Covers an unlimited number of company-level incidents at multiple sites and provides a one-hour response to high-priority issues, 24/7.3 This plan includes an on-site audit by an Apple technical assistance technician. AppleCare Help Desk support covers one year of helpdesk support for an unlimited number of incidents.